FREQUENTLY ASKED QUESTIONS
Welcome to our FAQ section. Here, you will find a compilation of frequently asked questions regarding our services.
If you can’t find the answer you are looking for or need further assistance, please don’t hesitate to contact a member of the StudentSafe team by emailing bishopsgate@studentsafe.com or calling 01784 775788.
Our customer service team is available Monday to Friday between 9.00am and 5.00pm to assist you with non-urgent enquiries.
How do I register?
To register, simply click on the ‘register’ button located in the bottom left corner of the parent app. You’ll need to provide your email address, which must match the one you have registered with the School for security reasons. The system will then send a One Time Passcode (OTP) to your registered mobile number for verification. Once entered, you will be prompted to set up your password.
My email will not work when registering?
If your email address doesn’t match the one registered with the School, please contact the school office on office@bishopsgatesch.uk or use the form on Operoo to update your details on the School’s system.
When registering my email, I didn’t receive a 6-digit code?
If you didn’t receive a code, it is likely that your mobile number doesn’t match the records held by the School. Please contact the school office on office@bishopsgatesch.uk or use the form on Operoo to update your details on the School’s system.
Where can I find the bus routes and timetables?
You can find detailed bus routes and timetables on this website. Explore each route to see bus stops and departure/arrival times.
What if I would like an additional stop?
Our service can be flexible and additional stops can be added if there’s enough demand and if they fit within the current routes. Feel free to contact us at bishopsgate@studentsafe.com for assistance.
What if I need different stops/routes during the week to accommodate my child’s regular travel?
While split bookings aren’t available, we understand exceptional circumstances may arise. Please email us at bishopsgate@studentsafe.com for assistance.
How will billing work?
Payment will be handled by the school directly and parents will be billed termly.
What are the booking options?
Please use the in-app booking to make both regular termly journey bookings and ad-hoc bookings for the Spring 2025 term.
If I book my child on the coach but they do not travel, will I still be charged?
Yes, a charge will still apply.
What notice period do I need to give to cancel a booking?
Bookings are termly and non-refundable if cancelled partway through the term. Cancellations for the following term should be made before the end of the prior term.
How do I cancel/give notice for the coach service?
To give notice, please email bishopsgate@studentsafe.com
What if I need to amend my travel arrangements before the start of term?
Please email us at bishopsgate@studentsafe.com, and we’ll assist you.
What if I need to amend my travel arrangements after the start of term?
You will be asked to update your booking on the app to reflect your child’s schedule.
What to do if the school bus is running late?
Wait at your stop for 10 minutes after the scheduled pick-up time.
Check the StudentSafe parent app for bus tracking and updates.
If the bus hasn’t arrived, contact the StudentSafe control centre at 01784 775788.
What if my child misses the bus?
While we recommend being at the stop at least 5 minutes early, our buses should not depart before their allocated time.
If your child misses the bus, you’ll need to arrange their journey to School and please notify us at bishopsgate@studentsafe.com